Social Och Serviceminded – Bli Vår It - supportstjärna

Support Team Role in Solna

Are you a person who gets energy from helping others and thrives in social, service-oriented environments? Do you have an interest in IT and want to develop in a role where your communicative ability is at least as important as your technical knowledge? Then this could be your next opportunity! Our client in Solna is now expanding their support team, and we welcome you who want to grow and take the next step in your career!

About the Role

In this role, you will be the first contact for users who need technical help. This means that you are often the one who sets the tone for the customer experience, so your social and communicative abilities are central. The team you join consists of a few colleagues at different support levels, and here there is a warm, helpful, and unpretentious atmosphere.

You will receive an introduction but are expected to deliver in the team quite quickly. Support will be available from experienced colleagues and leaders. There are all the prerequisites for you to develop if you take the chance.

Examples of Tasks

• Receive and handle incoming cases via phone, email, and case management system
• Work service-oriented and solve a large part of the cases yourself
• Assess when cases need to be escalated further in the team or to other functions
• Document solutions and contribute to improved user guides and instructions

About You

We place particular importance on your personal qualities in this recruitment process and are looking for someone who is service-minded and social. You have an easy ability to collaborate and value good teamwork. You are responsible and do not let tasks fall between the cracks. You are proactive and action-oriented and do not always sit and wait for things to be assigned to you. You also have a flexible and unpretentious attitude and help where needed. Solving problems, especially within IT, is something you are driven by and have an interest in developing within the IT field.

In addition to your personal qualities, we see that you have: an IT-oriented education or equivalent experience where you have gained knowledge in Windows or macOS, Microsoft 365, network basics (e.g. TCP/IP, DNS, DHCP) as well as Active Directory. We also see that you communicate unhindered in both Swedish and English, both verbally and in writing, as you will be using both languages in the job.

Having experience from customer service or another role with a lot of customer contact is seen as very meritorious. Since we value teamwork, we also see it as a plus if you have experience from team sports or have otherwise practiced this type of work method.

About the Company

We support a leading technology and IT company in Solna that helps companies with digital solutions, smart tools, and effective communication. Through high service and long-term partnerships, they make it easier for their customers to grow and succeed.

Welcome with your application! Are you a tech-interested problem solver with a passion for service? Do you want to build a career and grow internally? Send your application today and take part in a fantastic opportunity to develop and make a difference. The recruitment will be held by Ed:Za Group. If you have any questions or thoughts related to the job and the process, you are warmly welcome to contact us.