Service Coordinator

Service Coordinator

Classification: Non-Exempt

Salary $50,000 year

Scope of Position:

The Service Coordinator plays a key role in ensuring a seamless and supportive experience for customers entering the Workforce Solutions career office and utilizing the resource room. Positioned both at the office entry and within the resource area, the Service Coordinator helps customers navigate available services, use self-service technology, and access tools for job search and career exploration. This role contributes to overall service flow, technology access, and customer readiness by maintaining an organized environment and providing hands-on guidance.

Responsibilities

Key Responsibilities:

• Greet and direct customers upon entry, identifying service needs and assisting with navigation of the career office
• Provide resource room support, helping customers use computers, printers, scanners, and workforce tools (e.g., WorkInTexas.com)
• Assist with resume printing, job application processes, and accessing labor market information
• Ensure proper customer check-in and documentation in systems such as WorkInTexas.com
• Distribute program brochures, forms, and materials related to workforce programs, orientations, and events
• Maintain the functionality and cleanliness of resource room equipment and materials
• Monitor customer flow and technology use, offering assistance to ensure meaningful participation in self-service activities
• Collaborate with career office staff to support appointments, workshops, and referrals
• Document customer interactions accurately to maintain data integrity and compliance with service requirements
• Assist with logistics and setup for in-office events, orientations, or hiring fairs as needed
• Other opportunities as available

Qualifications

Education and Experience Requirements:

• Bachelor's degree preferred, or equivalent experience
• One year of experience in customer service, administrative support, or help desk role, preferably in a workforce development or public service environment
• Familiarity with computers, common web-based applications, and office equipment
• Ability to communicate clearly and effectively with diverse populations
• Strong problem-solving, multitasking, and interpersonal skills
• Must have reliable transportation to and from the worksite and other required locations