Career Services Manager

Career Services Manager

Do you have a passion for making a difference in someone's life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Career Services Manager position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

· Manage Career Advisement Team to provide support and assistance to program participants in all areas related to gaining and/or retaining employment and career advancement

· Due to the dynamics of working with individuals, this position necessitates an individual who is comfortable working in an environment that is constantly evolving

· This position requires an organized individual who can efficiently handle several responsibilities simultaneously

Responsibilities

· Oversee customer activities and assist with workshop schedules while creating solutions for attendance conflicts

· Educate team about new program initiative requirements, special projects, and procedures in addition to being a liaison with funding agency

· Assist in the preparation of project reports as needed (participation, sourcing, placement, etc.) and maintain organized database of required documentation

· Oversee team activities that are providing case management and individualized assessment of work including follow up for outcomes or to refer to recruitment/workshops

· Assist with referrals to appropriate community service or social service agencies when needed, and conduct follow-up to help ensure that positive outcomes and goals are met as required by the contract

· Build a professional one-on-one working relationship with jobseekers to aid in eliminating barriers to obtaining and retaining employment by assisting with follow up services

· Review and case note all customer contacts and activities including candidate services, updating trackers and Smartsheets

· Manage front desk tasks, assignments, supplies, voicemails, expenses and checking in and triaging jobseekers

· Reviewing and approving Initial and ITG including assessments, Center approvals, and follow up with participants

· Ensure that post-hire contacts are made as required by the specific contract

· Connect with team to create marketing campaigns for Recruitment events using various online platforms

· Assigning team members to attend employer and community partner offsite events, virtual events and Introduction Orientations

· Oversee team members conducting Asylum Seekers Outreach and update multiple outreach trackers documents by utilizing language line as needed

· Attend leadership, Community Partner, and funding agency meetings to discuss team numbers, center numbers, initiatives, and improvements on an individual and team basis

· Build and maintain relationships with Department of Labor to support building facilities

· Oversee Center connection to Financial Empowerment Services

· Help to ensure that positive outcomes and goals are met as required by the contract

Qualifications

· 2 years of career advisement experience

· Experience overseeing team activities

· Ability to prioritize tasks and document visits and contacts

· Demonstrated telephone, computer and written communication skills

· Ability to maintain flexibility as needs of contract require

· Customer service experience required

· Working knowledge of Microsoft Office

· Bachelor's degree or equivalent experience

Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!

EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified.