Business Services Lead

Business Services Lead

Salary $57,000 year

Scope of Position

• Directly supervise and coordinate work activities of assigned Business Services team members.
• Build business relationships with businesses in Wayne County (excluding Detroit). The Business Services Lead will either have: an industry specialization and will be responsible for an assigned industry sector such as Manufacturing, Healthcare, Construction, IT, and Customer Service; or a program specialization and will be responsible for engaging with staff and participants of assigned Michigan Works! programs to accomplish job placement objectives.
• This position requires a combination of both in-office activities and in-field business-to-business engagement.

Responsibilities

• Contact employers by phone, email or in person and establish working relationships; interact with personnel and/or manager responsible for the hiring of new employees
• Solicit job openings from employers and share information about openings with program staff and participants
• Create and maintain complete records of client accounts, including detailed content on sales and service delivery activities and full profile information for the business client in Salesforce
• Promote available services, such as On-the-Job Training (OJT) and Going Pro Training Fund (GPTF), and assist employers to successfully access services
• Build employer marketing campaign plans using Labor Market information and other sources
• Identify employment trends and market needs/wants
• Develop and maintain subject matter expertise in assigned sectors and subsectors
• Network with area business organizations
• Attend job fairs, networking events and information sessions for hiring
• Ability to foster interagency relationships in local/state government
• Review participant employment skills and match with open positions
• Meet with jobseekers to discuss open positions and document jobseeker contacts in case notes
• Follow up with employers to ensure that placements are satisfactory and to resolve any issues
• Organize job fairs and hiring events monthly
• Communicate and collaborate with other BSRs, partner agencies and program staff
• Meet performance targets on a weekly, monthly, quarterly and annual basis
• Track progress for weekly reports with Business Services Manager
• Provide excellent customer service to external and internal customers
• Provide new employee training for BSRs
• Provide direct supervision for designated Business Services team members
• Other opportunities as available
• Other opportunities as available

Qualifications

• Must have 1-3 years of sales experience
• Workforce Development experience preferred
• Must have excellent written and verbal communication skills
• Should have skills and experience in providing career development assistance
• Should have working knowledge of Microsoft Office
• Must have notable experience in a team-oriented environment
• Bachelor's Degree in business, education, human resources or related area preferred
• Valid Driver's License and an automobile are required
• Should be able to converse with a wide range of professionals and demonstrate a positive professional attitude
• Ability to prioritize tasks and strong organizational skills
• Business Services staff are required to obtain the Business Solutions Professional Certification Training (BSP) within the first year of employment