Business Services Representative

Job Title

Business Services Representative (BSR)

Salary $53,000 year

Scope of Position

As a Business Services Representative (BSR), you will build business relationships with businesses in Wayne County (excluding Detroit). BSRs will either have: an industry specialization and will be responsible for assigned industry sectors such as Manufacturing, Healthcare, Construction, IT, and Customer Service; or a program specialization and will be responsible for engaging with staff and participants of assigned Michigan Works! programs to accomplish job placement objectives. A successful Business Services Representative will ascertain the hiring needs of the employer and attain a commitment to fill a specific position(s) during an agreed upon timeframe. This position requires a combination of both in-office activities and in-field business-to-business engagement.

Responsibilities

Essential Functions

Contact employers by phone, email or in person and establish working relationships; interact with personnel and/or manager responsible for the hiring of new employees

Solicit job openings from employers and share information about openings with program staff and participants

Create and maintain complete records of client accounts, including detailed content on sales and service delivery activities and full profile information for the business client in Salesforce

Promote available services, such as On-the-Job Training (OJT) and Going Pro Training Fund (GPTF), and assist employers to successfully access services

Build employer marketing campaign plans using Labor Market information and other sources

Identify employment trends and market needs/wants

Develop and maintain subject matter expertise in assigned sectors and subsectors

Network with area business organizations

Attend job fairs, networking events and information sessions for hiring

Ability to foster interagency relationships in local/state government

Review participant employment skills and match with open positions

Meet with jobseekers to discuss open positions and document jobseeker contacts in case notes

Follow up with employers to ensure that placements are satisfactory and to resolve any issues

Organize job fairs and hiring events monthly

Communicate and collaborate with other BSRs, partner agencies and program staff

Meet performance targets on a weekly, monthly, quarterly and annual basis

Track progress for weekly reports with Business Services Manager

Provide excellent customer service to external and internal customers

Other opportunities as available

Qualifications

Education and Experience Requirements

Must have 1-3 years of sales experience

Workforce Development experience preferred

Must have excellent written and verbal communication skills

Should have skills and experience in providing career development assistance

Should have working knowledge of Microsoft Office

Must have notable experience in a team-oriented environment

Bachelor's Degree in business, education, human resources or related area preferred

Valid Driver's License and an automobile are required

Should be able to converse with a wide range of professionals and demonstrate a positive professional attitude

Ability to prioritize tasks and strong organizational skills

Business Services staff are required to obtain the Business Solutions Professional Certification Training (BSP) within the first year of employment