Body Shop Customer Service Representative - Tampa

Body Shop Customer Service Representative

Accelerate your career with Ed Morse Automotive Group! With 75+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50 + locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

We are currently seeking a Body Shop Customer Service Representative to join our team.

Responsibilities:

• Answer inquiries via phone, email, chat & fax, responding to all inquiries in a professional and timely manner
• Timely processing of orders and precise data entry
• Ability to identify and resolve issues in regards to shipments and/or order processing
• Build rapport with each customer; actively listen to customer's requests and needs
• Handles each call until resolution is reached, including follow-up to ensure actions promised are completed
• Resolve problems by clarifying issues; research & explore answers and alternative solutions; implement solutions; escalate unresolved problems

Qualifications:

• Automotive dealership experience is preferred.
• Be able to work quickly and efficiently in a fast-paced office.
• Excellent computer skills including Excel and Word
• Excellent written, verbal and communication skills.
• Must be able to work well with people on all levels and be able to communicate effectively with them.
• Must successfully complete a pre-employment background & drug screening.

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

• Weekly Pay
• Uncapped earning potential! -Bonuses, Commissions, etc.
• 401K with company match
• Competitive Health Benefits including:
  • Medical
  • Dental
  • Vision
• Supplemental Insurance options, Life Insurance, Short Team Disability & Long-Term Disability
• Employee Assistance Program
• Quarterly Wellness Program
• Vacation Pay
• Sick Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program! – Discounts on vehicles, parts & service
• Employee Referral Program- Get rewarded for working with friends!
• Become involved in our community with Ed Morse Cares
• Unlimited career potential- opportunities in multiple states with over 30+ brands and growing!
• Ongoing Education - receive manufacturer and product knowledge training.