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Servicenow Stc/architect (ITAM CSM) - Independent Consultant/freelance - EMEA - Remote Eligible

Lead strategic implementation projects for ServiceNow focusing on Customer Service Management and IT Asset Management.
Remote
Mid-Level
1 month ago
Edgemony

Edgemony

A provider of immersive tech education and training programs, specializing in software development and digital skills.

Servicenow Independent Consultant

We're R5 Labs, the innovative tech company behind Edgemony and Product Heroes and ServiceNow official partners. With a passion for creating high-impact solutions, we're on a mission to build and deliver industry-leading services and tools for our clients in the EMEA region. If you're ready to be part of a collaborative, remote-first team focused on delivering value through technology, we'd love to meet you!

Role Summary: As a ServiceNow Independent Consultant at R5 Labs, you'll lead strategic implementation and optimization projects specifically focused on Customer Service Management (CSM), Strategic Portfolio Management (SPM), IT Asset Management (ITAM), and IT Operations Management (ITOM). You'll partner directly with clients, analyze their needs, and deliver customized solutions that enhance operational efficiency and client satisfaction across the EMEA region.

Key Responsibilities:

  • Solution Design and Implementation: Manage end-to-end implementation of ServiceNow solutions, specifically tailored to CSM, SPM, ITAM, and ITOM, from requirement gathering through configuration, testing, deployment, and post-implementation support.
  • Module Specialization: Configure and optimize core ServiceNow modules, primarily focusing on Customer Service Management, Strategic Portfolio Management, IT Asset Management, and IT Operations Management.
  • Consulting and Advisory: Act as a trusted advisor, offering expert guidance to clients on best practices, process optimization, and maximizing the ROI of ServiceNow investments within targeted modules.
  • Process Enhancement: Continuously analyze, recommend, and implement process improvements to elevate the performance and effectiveness of client ServiceNow environments, particularly within CSM, SPM, ITAM, and ITOM domains.
  • Stakeholder Collaboration: Collaborate closely with technical teams, business stakeholders, and end-users to ensure seamless adoption, comprehensive knowledge transfer, and sustained client satisfaction.
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Servicenow Stc/architect (ITAM CSM) - Independent Consultant/freelance - EMEA - Remote Eligible
Remote
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About Edgemony
A provider of immersive tech education and training programs, specializing in software development and digital skills.