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Sr Customer Service Agent (portuguese Speaker)
Own the Order-to-Cash process for a high-volume customer service team in Budapest
Budapest, Budapest, Hungary
Senior
yesterday
Ecolab
Provides water, hygiene, and infection prevention solutions and services for food, healthcare, hospitality, and industrial customers worldwide.
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Senior Customer Service Agent I
Ecolab is seeking a Senior Customer Service Agent I to join our team in Budapest, Hungary. In this role, you will be a trusted partner for our customers and internal teams, managing orders and resolving issues with professionalism and efficiency.
What You Will Do
- Morning tasks: Process orders using the order management application.
- Afternoon tasks: Support local team activities - Handle inbound calls and respond to emails related to delivery notes, COAs, invoicing, and order claims.
- Accept and process transactions in SAP/CRM.
- Confirm orders and check shipment status.
- Collaborate with other departments to resolve issues in the Order-to-Cash cycle.
- Meet daily and monthly targets for deadlines and order quality.
What You Will Need
- Native Portuguese speaker
- Advanced English (C1).
- Spanish preferred.
- Strong MS Office skills.
- Customer-oriented mindset and professional written communication.
- Good problem-solving and decision-making abilities.
- Ability to handle repetitive tasks in a fast-paced environment.
- Minimum 6 months of customer service experience (preferred).
- Experience with SAP or Customer Service software (advantage).
- No immigration sponsorship offered for this role.
What's In It For You
- Make a difference: Join a stable, growing, global Fortune 500 company.
- Work-life balance: Enjoy hybrid work and flexible hours.
- Recognition and growth: Opportunities for advancement and continuous learning.
- Benefits: Cafeteria plan, medical, dental, vision coverage, stock purchase plan, language learning options, and more.
About Ecolab
With over 48,000 associates in more than 170 countries, Ecolab delivers science-based solutions and world-class service to improve food safety, maintain clean and safe environments, optimize water and energy use, and drive sustainability.
About Ecolab
Provides water, hygiene, and infection prevention solutions and services for food, healthcare, hospitality, and industrial customers worldwide.