Service Engineer

Ecolab-Bioquell Field Service Engineer

Bioquell, an Ecolab company, is a world leader in providing high-tech bio-decontamination equipment and services within healthcare, life sciences and military environments. Our unique low temperature, residue-free hydrogen peroxide vaporization (HPV) technology has been proven to provide rapid, repeatable, safe and reliable eradication of microbiological pathogens from rooms and other interior spaces.

As an Ecolab-Bioquell Field Service Engineer you will be responsible for the service, installation, breakdown, repair and calibration of a wide range of innovative bio-decontamination equipment, utilised within life sciences, healthcare and pharmaceutical environments. The quality and care that we put into our products and services saves lives. A key part of this role is delivering a great customer experience; the ideal candidate will demonstrate experience in a customer facing role. Our customers expect great service and we're focused on providing exceptional products combined with a world-class level of aftercare.

How You'll Make an Impact:

• To carry out planned maintenance and breakdown calls on customer's equipment, in accordance with company procedures.
• To liaise with the Business Operations Department daily to determine programme of work.
• To prioritise and attend all breakdowns as notified in the most efficient and cost-effective manner, within 48 hours, unless otherwise agreed.
• To carry out all Contract Servicing as arranged with the service scheduler ensuring that the most cost-effective work programme is carried out.
• Follow product service, repair and installation method statements.
• To carry out all installation in accordance with the relevant British and European Standards, following all safety guidelines and instructions issued as agreed with the client.
• Record all information of work carried out electronically or on the appropriate Service Form, ensuring the customer or authorised representative approves the work completed as acceptance that work has been carried out to their satisfaction.
• Forward service report forms to head office daily in accordance with administration procedures, to enable invoices to be raised.
• To prepare and submit accurate weekly details of time worked and expenses incurred in the fulfilment of the work in accordance with company procedures.
• To carry out work anywhere in the UK or abroad as required.
• Act as an Ecolab representative with their customers.

Qualifications:

• Strong background in electro-mechanical/electronic principals, ideally qualified to HND/HNC level or equivalent.
• Full driving licence and valid passport essential.
• You will be able to demonstrate a proven track record in servicing and maintaining electro-mechanical systems and products as well as strong technical diagnostic skills.
• Good communication and organisational skills are essential as is the ability to work autonomously or as part of a team.
• A positive, flexible and results orientated approach.
• The candidate should be able to work autonomously and demonstrate good decision qualities.
• Good written and verbal communication skills and the ability to interact well with overseas distributors and customers.
• A robust personality, able to handle pressurised situations.
• A "can do" approach with capability to solve complex international problems in real-time.
• A close attention to detail to produce work of a high standard is essential.

What's in it For You:

• Attractive benefit package.
• A long-term career within a business that recognises the talent to progress, inclusive of global opportunities.
• Work for an inspirational engineering company making revolutionary products that really can make a difference to people's lives.
• Ecolab has ethical values that apply to everyone, a brand to be proud of and passionate people working together.

Standard working hours are Monday – Friday: 08:00 to 5:00pm.

Minimum 45 hours per week.

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.