Field Service Representative

Field Service Representative

Ecolab is currently seeking candidates for a Field Service Representative role to support the Nalco Water Downstream business in Edmonton and Fort Saskatchewan, AB. If you are a passionate technical professional that likes to work in an autonomous, hands-on environment, we invite you to apply. You will be primarily responsible for working with Sales Representatives on executing service plans in strategic district accounts. This will involve the completion of agreed-upon contractual services in your assigned accounts, and providing customers with problem-solving support. You will also assist District Sales Representatives with start-ups of both new applications in current customers, and in transitioning competitively-held accounts. This position will also require you to build strong relationships with your assigned customer base to generate a high level of customer satisfaction.

What's in it For You:

• The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, abundant energy, and healthy environments.
• The ability to make an impact with a company that is passionate about growth.
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.

What You Will Do:

• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans.
• Assist Sales Representatives with plant surveys of prospective customers.
• Assist Sales Representatives with start-ups of new applications in both existing customers and new accounts.
• Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives.
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required.
• Engage in problem-solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels.
• Support services include sample testing, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management, general labor activities.
• Actively support innovations and technology in the strategic district accounts where you provide your support to District Sales Representatives.

Position Details:

• Territory will include travel in the Edmonton and Fort Saskatchewan areas with daily on-site customer support
• Some overnight travel may be required

Minimum Qualifications:

• Post Secondary diploma and related industry experience
• Must have a valid driver's license and acceptable motor vehicle record
• Able to travel to the US for training/meetings
• No immigration sponsorship is available for this position

Physical Demands:

• Must have the ability to Lift/Push/Pull/Carry up to 55 pounds chest high

Preferred Qualifications:

• Post Secondary diploma or degree in engineering or chemical technology
• Strong mechanical aptitude
• Practical computer application literacy including Microsoft Office, and the ability to learn internal business systems.
• Prior experience that required excellent communication skills, a strong work ethic and the ability to multitask.
• Experience in oil and gas industry preferred
• Previous Refinery/Petrochemical experience
• Water treatment or specialty chemical industry experience

Annual or Hourly Compensation Plan

Base salary range is $52,800.00 - 66,000.00. This position has a base salary and is eligible for overtime.

Ecolab in good faith anticipates it will pay within the posted range. Many factors are taken into consideration when determining the compensation for a potential new employee such as education, training, experience, work location, travel (if required), etc.

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.