Technical Support Engineer - emea - Remote Eligible

Technical Support Engineer

We are seeking a highly motivated and technically adept Technical Support Engineer to join our global support team at Echo360. This position demands a proactive mindset, a strong sense of ownership, and exceptional follow-through. You will be expected to independently investigate, analyze, and resolve complex technical issues across our Echosystem modules and third-party integrations.

In this role, you will act as a trusted technical advisor to our customers, requiring a deep understanding of systems architecture, media pipelines, authentication frameworks, and learning technology standards. You will be responsible not only for solving problems and collaborating with the Customer Success team, but also for identifying root causes, documenting repeatable solutions, and communicating insights back to our Product and Engineering teams to drive long-term improvements.

The ideal candidate will thrive in a dynamic environment, demonstrate accountability from start to finish on every customer issue, and maintain a high standard of technical depth, responsiveness, and empathy. If you're someone who takes initiative, loves to dig deep into technical problems, and is passionate about improving the customer experience, this role is for you.