Technical Support Engineer

Technical Support Engineer

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You'll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

We are seeking a talented Technical Support Engineer to become an integral part of our support engineering team. In this role, you will collaborate with a group of specialists, providing comprehensive support across all areas of our business.

What you will do as a Technical Support Engineer:

• Troubleshoot applications, services, and infrastructure issues reported by end-users of the systems developed by our engineering teams.
• Verify and document issues and bugs for accurate tracking and escalation.
• Manage incidents, including communication with stakeholders and coordination with development teams.
• Collaborate with Software Engineering teams to establish support workflows and monitoring plans for new products and projects.
• Partner with trusted vendors to resolve service events.
• Work with software development engineers to enhance processes and conduct code reviews.
• Work on a collaborative rotation (shifts) to cover support on different time zones.
• Perform (out of hours) on-call on a rotating basis to address high-severity incidents and critical issues.

What you'll need:

• Experience providing Level 2 (L2) support in a tech-driven business environment.
• Proficient problem-solving skills and strong technical troubleshooting abilities.
• Software development experience, particularly with Python.
• A strong desire to identify and resolve root causes, systematically preventing issues from recurring by collaborating with code owners.
• Excellent written and interpersonal communication skills, along with a willingness to uphold Ebury's values.
• English proficiency is required.

Nice to have:

• Familiarity with AWS and/or Google Cloud, and Linux administration is a plus.
• Knowledge of Spanish or Portuguese is a bonus.
• Additional valuable skills and knowledge include Salesforce Administration, Agile methodologies, Continuous Integration, Frontend Development (HTML, CSS, and JavaScript), PostgreSQL, and Observability.

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Mexico City Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the 'Apply' Today and discover your potential at Ebury!