Technical Account Manager

Technical Account Manager

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued.

The Implementation Services Team is responsible for managing the technical relationships with API and complex clients. This includes clients using the Ebury API, those using open-banking (PSD2) and local and international standards (such as EBICS, SFTP or EDITRAN), those on custom implementations, and those using a mix of all of these. The team sits with Technology and interfaces with most other Ebury departments and teams, as well as directly with clients. Reporting to the Implementation Services Manager, this role will take on a number of responsibilities within the team.

Principal areas of responsibility include ensuring that API and complex implementations are running smoothly and clients get an optimal onboarding and integration process. The role would suit individuals with technical backgrounds such as QA's, automation engineers or any other hands-on role who want to move into a more customer-facing role.

• Support the sales team and the client in pre and post-sales.
• Manage the client's implementation throughout the lifecycle.
• Work with operations and security to ensure highest standards are met.
• Gather requirements for enhancements and ensure clients are using the latest and most appropriate functionality.
• Document requirements, analyze development or operational changes and present potential solutions to colleagues in technology and product.
• Execute the plans, monitor progress and adjust timelines or scope accordingly.
• Report progress and communicate updates to third parties and internally.
• Record videos, take part in webinars, and promote Ebury functionality in the community.

Skills and experience include minimum of two years previous experience in a technical role, working with requirements documents, test cases, use cases, reporting, experience of working on projects, problem solving & time management, experience with APIs: SOAP XML / JSON, Postman, Jira, host-to-host protocols like EBICS, SFTP, ability to debug or review logs, English plus one other language (Spanish, German, French, Italian all an advantage).

Desirable: SWIFT MTXXX messaging, SEPA CAMT messaging, payments industry experience, Netsuite plugins, Open Banking AISP/PISP, customer facing experience, Google Data Studio, Looker, SQL.

Personal characteristics include excellent communicator with highly developed written and interpersonal skills, enjoys working in a multi-cultural and international environment with some client visits, self-starter able to work effectively in a dynamic and rapidly changing environment.

Why Ebury? Competitive starting salary with an annual discretionary bonus that truly rewards your performance from day one, dedicated mentorship: learn directly from experienced managers of departments who are invested in your success, cutting-edge technology: leverage state-of-the-art tailor made tools and systems that enable you to perform at your best, clear, accelerated career progression: defined pathways to leadership and specialist roles within Ebury, dynamic & supportive culture: work in a collaborative environment where teamwork and personal growth are prioritized, generous benefits package: access competitive benefits tailored to your location, which typically include health care and social benefits, central London office: a fantastic location with excellent transport links.