Efx Account Manager

EFX Account Manager

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.

If you're a collaborator who wants to help transform how businesses operate globally, get in touch - we'd love to discuss how Ebury can accelerate your career so you can shape the future.

EFX Account Manager

Ebury Sao Paulo - Office based

We are looking for an Account Manager for Ebury Connect at Ebury who will act as the main point of contact for strategic clients integrated with our platform. This role combines operational and commercial responsibilities, with a focus on increasing account profitability (upsell and cross-sell), relationship management, and operational flow management.

Key Responsibilities

• Act as the main point of contact for strategic clients using Ebury Connect, building long-term relationships with clients and partners.
• Create and execute commercial strategies aimed at increasing revenue from clients within your portfolio (upsell and cross-sell).
• Conduct regular performance review and follow-up meetings with clients.
• Ensure completeness and excellence in operational processes related to the accounts under your management.
• Coordinate with internal teams (Operations, Treasury, Compliance, Legal, Product, and Technology) on actions aimed at resolving incidents and implementing improvements.
• Collect client feedback regarding Ebury Connect products and identify opportunities for operational and product optimization.
• Experience with FX quotation, settlement, and reconciliation flows will be considered a plus.

Experience & skill set

• Previous experience in Customer Success or Relationship Management.
• Experience in international payments and foreign exchange operations.
• Experience managing corporate accounts (key accounts) or B2B partners.
• Excellent communication and stakeholder management skills.
• Analytical profile with a problem-solving mindset.
• Ability to work cross-functionally across operational and commercial teams.
• Strong organizational skills and ability to manage multiple clients simultaneously.
• Advanced or fluent English.

Desired Profile

We are looking for a professional with a hybrid operational and commercial profile, with a strong focus on increasing revenue across the client portfolio, proactivity, and the ability to thrive in a dynamic fintech environment.

Why Ebury Bank?

• Comprehensive, Structured Training Programme: Ebury Business Developer Academy, providing you with foundational knowledge and advanced sales skills.
• Dedicated Mentorship: Learn directly from experienced Heads of Desk and seasoned Account Managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Warsaw Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the 'Apply' Today and discover your potential at Ebury!

At Ebury Bank we value diversity in all its forms and are committed to creating an inclusive environment. All of our vacancies are open and eligible for people with disabilities.