Snr Director, UK Marketplace Ops&growth

Ebay Uk Commercial Leader

At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

We're seeking an outstanding leader to drive customer growth and marketplace operations for eBay UK. Reporting to the UK General Manager, this high-profile commercial role will sit on the UK Leadership Team and lead the teams responsible for B2 and Buyer growth, team culture, and long-term strategy.

You'll lead with curiosity, composure, and inclusivity — encouraging teams to think big and deliver outstanding customer experiences. Partnering across global functions, you'll champion the needs of UK consumer and small-business sellers and ensure their success remains central to eBay's strategy.

What You Will Accomplish...

1. Own the three-year growth strategy for UK business sellers, translating it into actionable annual plans with clear goals and resource alignment.
2. Drive acquisition and lifecycle programs that empower small businesses and deliver year-over-year revenue growth.
3. Use data and insights to optimise the seller experience and embed scalable, continuous improvement across all programmes.
4. Represent eBay externally — with sellers, government, and industry partners — ensuring our role as a trusted marketplace leader.
5. Partner with global, regulatory, and comms teams to align strategy, reduce friction, and maintain eBay's reputation as a customer-first brand.
6. Lead the team responsible for Buyer Growth ensuring we understand the dynamics driving impacting results, and identifying the levers we have to improve them.
7. Oversee incentives and trading plans collaborating with global teams to improve ROI and their delivery against our strategic priorities.
8. Lead, develop, and inspire a multi-functional team, measuring performance rigorously and fostering a culture of excellence and inclusion.

What You Will Bring...

• A collaborative, inclusive leadership style with a track record of building and developing high-performing teams.
• Strategic and analytical expertise — using data and insight to drive innovation, customer growth, and commercial success.
• Validated experience leading a P&L or business unit in e-commerce, retail, or digital environments.
• Strong influencing skills and executive presence — able to align global, regional, and cross-functional partners.
• Passion for customer experience, with a deep understanding of seller and buyer needs.
• Entrepreneurial mindset — agile, proactive, and strong at operating in a fast-paced, matrixed organisation.
• Familiarity with AI, automation, or analytics tools to drive efficiency and transformation.
• A genuine connection to eBay's ecosystem — ideally an active buyer or seller, curious about innovation and industry trends.