HQ Site Services Manager

Site Services Manager

At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

eBay is seeking a driven and customer-focused Site Services Manager to oversee our San Jose Headquarters Campus. This individual is an essential member of the Global Site & Security Resources team, part of Enterprise Management Resources. You will be responsible for delivering high-quality facilities services and operational excellence in support of our largest office and global headquarters, while leading teams, managing vendors, and collaborating with internal and external partners.

Key Responsibilities

• Oversee day-to-day facilities operations, including both hard and soft services (e.g., maintenance, janitorial, events, catering, etc.).
• Serve as the primary point of contact and partner for the Office of the CEO for facilities and catering support of major headquarters events, including ELT meetings, Board Meetings, and other executive level events in San Jose.
• Foster a proactive service culture, ensuring prompt and effective resolution of workplace maintenance and service issues.
• Manage small- to medium-scale facilities projects, ensuring timely delivery within scope and budget.
• Manage, and report on both expense and capital budgets, under the guidance of the AMER West Regional Facilities Operation Manager and in close collaboration with Finance.
• Act as a primary liaison for HQ with a variety of stakeholders including Security, HR, IT, Procurement, Real Estate, Space Planning, Design & Construction, EH&S, Legal, and Brand teams.
• Partner with business unit leaders and third-party vendors to ensure efficient and safe workplace operations.
• Identify and drive initiatives to enhance service delivery, reduce costs, and optimize operational performance.
• Implement GSSR's standardized facilities management practices and tools to ensure consistency and efficiency across all regional locations.

Desired Skills & Competencies

• Trusted and persuasive communicator who can build strong relationships with senior leaders, team members, and external vendors.
• Proven ability to influence without authority and collaborate across diverse functional groups.
• Financial acumen with experience in facilities budget development and oversight.
• Experience managing facilities within fast-paced, technology-driven environments.
• Proactive and results-oriented with a high level of accountability and follow-through.
• Skilled in vendor management with a focus on performance and customer satisfaction.

Qualifications

• BA/BS degree preferred in Facilities Management, Mechanical/Electrical Engineering, Hospitality Management, or Business Administration.
• 5+ years of facilities and/or hospitality management experience, ideally in a technology company setting.
• 3+ years of people management experience (direct or indirect), with demonstrated leadership in dynamic office environments. Ability and willingness to travel frequently across regional office sites.
• Professional certifications preferred: CFM, FMA, RPA, LEED, PMP.

Why Join Us?

At eBay, you'll be part of a company that values innovation, diversity, and integrity. As a member of our global Facilities team, you'll have the opportunity to shape workplace experiences that reflect our culture and support employee success. If you're passionate about operations, service excellence, and continuous improvement, we'd love to hear from you.

The base pay range for this position is expected in the range below:

$114,000 - $152,200

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible.

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