Director Of UX Research - Ebay Services

UXR Director Leading The eBay Services Domain

At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Team and the Role

As the UXR Director leading the eBay Services domain, you will be a key leader and pivotal stakeholder in shaping the future of one of eBay's most critical strategic pillars, overseeing a team which spans across product areas including Seller Payments, Platform & Capital, Shipping, Ads, Stores, and Regulatory. You will lead and inspire an organization of talented UXR ICs and a Manager, acting as a force-multiplier for their development and the continuous evolution of the UXR function. We will depend on you to build meaningful, collaborative relationships with our design, product and engineering partners and senior leadership, with a focus on influencing and creating customer-informed strategies and inspiring continuous user-based product and feature innovation.

What You Will Accomplish

1. Lead a team of User Researchers across the eBay Services domain, providing research leadership as well as career development guidance and coaching tailored for a mix of junior to senior research talent as well as manager talent.
2. Drive a mixed-methods research practice, gathering both generative and evaluative insights on designs and concepts. Methods include but are not limited to: in-depth user interviews, in-lab and field studies, online surveys, diary studies, usability testing, moderated and unmoderated remote testing, customer journey mapping, jobs to be done, benchmarking, heuristic evaluations, as well as stakeholder interviews.
3. Cultivate and manage partnerships with cross-functional partners and company leadership (Design, Product Management, Marketing, Analytics, and various Business Units), being a user insights thought leader and core leadership partner.
4. Establish and maintain an efficient strategy for scoping research, execution, and sharing insights to ensure velocity and visibility across internal partners.
5. Help drive the impact of insights generated by the team and play a leadership role in elevating the User Research practice at eBay.
6. Define and lead initiatives that contribute to the maturity of our research practice.
7. Manage budget and maintain a healthy bench of external vendors for specific needs.

What You Will Bring

• 14+ years of experience in an applied User Research setting.
• 10+ years of experience in managing user research/product research teams.
• 5+ years of experience in managing research managers.
• Advanced Degree in Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science or a related field is desired.
• Consistent track record of building and curating user research programs, employing a range of methodologies.
• Practical experience in deploying qualitative and quantitative research methods throughout the product development lifecycle, from ideation to launch.
• Ability to solve complex problems and support the team in delivery of insights.
• Strong communication skills, experienced influencer, and advocate for user research.

The applicable base pay range for this position is dependent on work location. The base pay range in the San Francisco Bay Area, New York City Metro and Seattle Metro is expected in the range below:

$218,400 - $291,600

The base pay range for all other U.S. work locations is expected in the range below:

$168,800 - $259,500

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.