Implementation Manager & Tier II Payroll Support

Implementation Manager & Tier II Payroll Support

$65-75K | Full time | Hybrid- Phoenix (Cave Creek/101)

At eBacon, we're not just cooking up red-hot payroll solutions – we're serving real-world results! If you're someone who loves diving into client needs, managing smooth transitions, and making complex processes look easy, you might just be the secret ingredient we're looking for. As our Implementation Manager, you'll lead the onboarding process, providing top-notch training and support, making sure everything runs like a well-oiled (or should we say, bacon-greased?) machine.

Who We're Looking For:

You're the go-to person when it comes to client implementation – overseeing everything from initial payroll processing to benefit and 401(k) setup. You thrive when diving into the nitty-gritty details of HRIS and collaborating with teams to solve problems. Our ideal candidate is organized, detail-oriented, and ready to jump in to ensure our clients are fully satisfied.

Job Snapshot:

• Oversee the entire client implementation process, from post-sale to completion.
• Collaborate with different departments to address any issues that may arise during implementation.
• Set and manage client expectations using the implementation timeline.
• Work closely with sales and operations teams to ensure smooth implementation, as promised.
• Provide technical training and support for HRIS and initial payroll processing.
• Organize and complete all required implementation documentation.
• Communicate new client information to the implementation team, ensuring all departments are equipped for accurate and timely service.
• Ensure weekly deliverables are met according to the established timeline.
• Handle and resolve client issues and requests, following up until resolved.
• Ensure complete client satisfaction throughout the process.
• Provide Tier II support, addressing and resolving more complex issues for both internal teams and clients.

About You:

• 3+ years' experience in payroll client software implementation.
• Strong attention to detail and follow-through on client requests.
• Excellent written and verbal communication skills.
• Ability to work independently, solve problems, and take initiative.
• Thrive in a fast-paced environment, meeting deadlines despite frequent interruptions.
• Strong work ethic, eagerness to learn, and ability to analyze large data sets.
• Detail-oriented with a focus on process improvement.
• Proficiency with MS Office Suite (Excel, Word, PowerPoint).

Preferred Skills:

• Experience in Certified payroll (Davis-Bacon and/or State Prevailing payroll)
• SQL knowledge
• Experience auditing payrolls for compliance.
• Familiarity with HR and payroll regulations.
• Knowledge of group health plans, ACA regulations, and enrollment processes.

All applicants must be legally authorized to work in the United States. Employment is contingent upon the ability to provide documentation verifying identity and authorization to work in the U.S. in compliance with the Immigration Reform and Control Act of 1986, without the need for current or future employer-sponsored work authorization. Who are we? eBacon is a financial technology software company located in Phoenix, Arizona. We create a lot of innovative financial solutions for the business world, with a focus on certified payroll and fringe benefit management for the construction industry. Our development team is in-house, so we're always creating cool, new things to get the job done. We have won awards for customer service and for being one of the top companies to work for in Arizona for several years and counting. We also have excellent benefits, including competitive pay, plenty of PTO, health care, 401K matching, and fun employee outings. The work we do is serious, and we work hard and take great pride in the help we give our clients, but we also don't take ourselves too seriously. I mean, we do have a bacon strip mascot.