Service Estimator Coordinator

Service Estimator Coordinator

From Estimate to Execution – You Make Timely Repairs Happen! Location: Morgantown, PA

How You Will Make an Impact?

As the Service Estimator Coordinator, you'll play a central role in keeping our service operations running smoothly. You'll take the lead on preparing accurate, timely quotes for all standard service jobs and help manage workflow through the shop, working closely with the Service Supervisor/Manager to ensure efficiency, clarity, and exceptional customer service.

What Will Your "Day to Day" Look Like?

• Service Quoting: Prepared all service quotes, ensuring accuracy of customer numbers, terms, purchase orders, labor, material, and markup before submission to the Customer Service Coordinator. Maintained material and labor costs to support estimating and achieve a 30% overall gross margin.
• Quote Log Management: Established and maintained a working quote log for all pending Service and Paint Department quotes.
• Shop Scheduling: Scheduled units into the shop to meet customer commitments; documented missed commitments and reported causes and resolutions.
• Profitability Tracking: Monitored low/no-profit jobs to identify and eliminate root causes. Maintained current labor and material standards for efficient quoting.
• Customer Estimates: Provided prompt repair estimates to onsite and phone-in customers; conducted weekly follow-ups and logged dates, times, contacts, and comments in the quote log.
• Customer Communication: Maintained timely communication with sales teams, distributors, and external customers to support shared goals.
• Collections Support: Assisted in the collections of past-due accounts.
• Reporting: Generated weekly reports summarizing all service, paint, and warranty work performance against customer commitments.

What You Bring to the Table:

• Education: High school diploma required.
• Technical Skills: Proficient in Microsoft Office.
• Self-Management: Self-starter with strong ability to work collaboratively with others.
• Customer Service: Excellent phone etiquette, customer service, and organizational skills.
• Multitasking: Ability to manage multiple projects and meet deadlines.
• Work Flexibility: Willingness to work outside normal business hours as needed to meet business demands.

What Sets You Apart:

• Quoting Experience: 3–5 years of experience quoting truck and trailer repairs (preferred but not required).
• Education: Two-year degree preferred.
• Systems Knowledge: Experience with J.D. Edwards MRP system highly desired.
• Credit & Collections: Understanding of credit and collections policies and procedures.

You Must Be Able to Work in an Active Manufacturing Plant Environment Where Hands-On Tasks Keep You Engaged! This Role Requires Working in a Non-Climate-Controlled Setting, With Regular Talking and Listening. You'll Frequently Stand, Walk, and Use Your Hands to Handle, Feel, and Reach as You Complete Your Daily Duties with Precision.

Why Morgan? Because You Deserve the Best: With over 70 years leading the truck body industry, Morgan Truck Body is where innovation meets tradition. From electric vehicles to custom refrigerated units, we build it all — and we do it with passion and precision.

We Offer:

• Competitive pay and full benefits package (medical, dental, vision, life)
• 401(k) with company match
• Tuition reimbursement and leadership development
• Paid holidays and vacation time
• Exclusive discounts on footwear, eyewear, and safety gear

Join a team where your impact is real, your growth is limitless, and your work fuels the future of transportation!

At Morgan Truck Body, our shared values aren't just words on a wall — they're the heart of everything we do. They fuel our success, shape our culture, and guide how we show up for each other, our customers, and the future of transportation.

We Celebrate People

We Recognize and Value the Individuals Behind the Build — the Makers, Thinkers, and Problem-Solvers Who Drive Our Success Every Day.

We Lead with Integrity

Doing the Right Thing Isn't Optional — It's How We Operate, Always. Honesty, Accountability, and Respect Guide Every Decision.

We Deliver Results

We Show Up, Step Up, and Get It Done. Our Commitment to Performance Means Exceeding Expectations and Raising the Bar — for Ourselves and Our Customers.

We Work with Passion

We Love What We Build — and It Shows. From the Factory Floor to the Front Office, We Bring Energy, Innovation, and Pride to Every Product That Rolls Out of Our Doors.

At Morgan Truck Body, part of the J.B. Poindexter & Co. family, we're committed to building a workplace where everyone feels respected, supported, and empowered to succeed. We are proud to be an equal opportunity employer. We welcome and celebrate diverse perspectives and do not tolerate discrimination or harassment of any kind — regardless of race, color, religion, age, gender, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. This commitment applies to every part of your journey with us — from hiring and promotions to compensation, training, and beyond. Diversity drives innovation. Inclusion fuels our strength. At Morgan, everyone belongs.