Technical Support Engineer
Eaton Plc
Technical Support Engineer
Eaton's Corporate Sector division is currently seeking a Technical Support Engineer.
What You'll Do:
Provide post-sales technical support to customers including troubleshooting, investigating, and resolving technical problems that arise during and after product installation on a large variety of power protection and data center products.
Accurately document service request activities and troubleshooting steps.
Effectively communicate product value proposition and product line strategies.
Assist the team in improving business processes and electronic tools.
Serve on special teams and work on projects to enhance team performance and customer satisfaction.
Help the team meet or exceed team metrics, ability to accomplish complex tasks utilizing a variety of resources.
Leverage information to provide professional customer support.
Qualifications:
Engineering degree (Electrical, mechatronic, industrial, power management or related)
Minimum 3 years of customer interaction experience on a remote support role (Electrical components such as charging solutions, UPS systems, digital signage solutions, network switches, and cooling solutions)
Fully bilingual (English/Spanish)
Experience in call handling (desirable)
Skills:
Desirable software experience: Salesforce
Strong communication skills.
Drive for results
Makes decisions & solves problems
Promotes and champions change
Business acumen