Senior Field Service Representative

Senior Field Service Representative

Eaton's ES AMER ESS division is currently seeking a Senior Field Service Representative. This role is located out of Worthington, OH. Field Service Representative roles offer company car and guaranteed 40-hour paid week.

The expected annual salary range for this role is $83,000 - $121,000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You'll Do:

Eaton has the largest and most experienced team of field services technicians and engineers in the industry, and we are looking to grow our team. In this role, you will:

• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
• Manage small projects independently and lead FSR teams on larger projects
• Generate timely and accurate service reports on work, product performance, and warranties
• Provide recommendations for improved electrical systems
• Cultivate strong relationships with customers, team members, and partners
• Mentor less experienced technicians
• Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more

Team Benefits:

Guaranteed 40-hour base pay, eligible for overtime and travel premiums

Career growth, mentorship and safety training

Company vehicle, toolkit, and phone

Tuition assistance for ongoing learning

Leads program with bonus pay

Opportunities across 32 service branches

Position Success Criteria:

Successfully complete and maintain compliance with Eaton's safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter

Submit to periodic customer required background and drug screenings

Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements.

This position requires you to drive an Eaton vehicle

Must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required.

Understands 3-phase power systems and low, medium, and high voltage power distribution equipment.

Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.

Ability to obtain and maintain a valid TWIC card

Proficient with hand and power tools for equipment assembly

Strong problem-solving and logical thinking skills

Works well under time constraints and in stressful situations

Explain technical problems and solutions

Collaborates effectively with the team to meet project deadlines

Qualifications:

Basic Qualifications:

High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems

Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems

Must be able to work in the US without corporate sponsorship now or in the future

No relocation offered, candidates within 50-mile radius considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

Must have a valid driver's license

Preferred Qualifications:

Associate degree or higher from an accredited institution

Bachelor's degree in Engineering from an accredited institution

Electrical or General Contractor's License

Professional Engineering License

Experience performing power quality measurements, troubleshooting, analysis as well as protective relays

NICET/NETA certification

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.