Customer Support Representative - French Speaker (switzerland)

Customer Support Representative

Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs. As a Customer Support Representative your primary function is to provide commercial support for a portfolio of customers type of project business. Responsible for interfacing with customers and internal parties via email, phone, chat, and case management tool.

Job responsibilities:

• Handles inquiries via phone, chat, and email from customers and/or internal parties.
• Order management: order entry, price checking, order clearing compliant with Eaton's policies
• Complaint handling
• Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
• Handles a variety of pre-sales or post-sales service functions
• Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Resolves problems by applying established policies, procedures, and tactics and using pro-active communication across internal network of multiple product lines
• Fosters an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships

Qualifications:

• Bachelor's degree (BSC/BA)
• 1-3 years experience in customer support

Skills:

• Fluent French language skills enabling you to effectively communicate with a diverse customer base
• English language knowledge at a minimum B2 level, Hungarian or Italian or German language skills is a great advantage
• Basic MS Office
• SAP/Oracle knowledge or any Case Mgmt Tool is an advantage
• Strong communication skills (written and verbal), customer service attitude, strong attention to details, punctuality, problem solving mindset

What we offer:

• Competitive compensation and benefits package
• Challenging projects in dynamic collaborative team
• Flexible working solutions (home office) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role.
• We make your aspirations matter – Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.