Person Centered Services Director

Person Centered Services Manager

Leads and manages the Person Centered Services operations provided throughout different services and geographic regions; achieves program outcomes; monitors budget. Leads staff and service development and implementation, advocacy, community involvement, and education.

Starting Salary Range: $68,640k - $76k / yr.

Essential Functions:

• Plans, facilitates, models and implements person-centered transformation as driven by the persons supported in the assigned services.
• Manages person-centered operations for multiple services within a specified region, including the educational development of all levels of associates.
• Develops, implements, and maintains all areas of person-centered services and delivery through analysis of outcomes data.
• Monitors internal and external sources for ongoing person-centered enhancement, service delivery, consulting, and expansion opportunities within a specified region.
• Conducts outreach to stakeholders in order to heighten awareness of person-centered culture and practices that empower self-directed services.
• Assist the Adult Day Services Team in implementing regional and organizational strategic goals as guided by advocates of person-centered service delivery.
• Performs other duties as assigned.

Education:

• Bachelor's degree in Human Services or related field is preferred.
• Possess and maintain valid CPR and First Aid Certifications.

Experience:

• Typically requires 5 years of experience in the management of human services delivery working with developmental disabilities and/or behavior issues; plus 2 years in a supervisory position. Or 5 years' managerial experience in related field with 2 years supervisory experience.
• Experienced in Community Outreach/Activism, Relationship Management, Associate Supervisor and Training and Program Administration.

Knowledge, Skills, Abilities:

• Demonstrated leadership, change management, team building, and time management skills.
• Demonstrated ability to build effective business relationships and resolve conflicts.
• Strong management skills including the ability to make sound and ethical business decisions.
• Knowledge of person-centered practices and how it applies to various service lines supports.
• Knowledge of Personal Outcomes Measures and how it applies to person-centered practices.
• Ability to demonstrate actively listening, patience, and empathy in communicating with the people that use services.
• Able to be creative and flexible, problem solve, organize and complete tasks in a timely manner, follow directions of supervisor, take initiative, work effectively with other team members and volunteers.
• Able to work with limited direct supervision.
• Able to interact appropriately and maintain positive working relationships with associates, stakeholders, referral agencies, community contacts, individuals and their family members, caregivers, and the general public.
• Ability to communicate effectively, through oral and written skills, with all levels of associates and stakeholders.
• Ability to consistently demonstrate good judgment and decision-making skills; exercise discretion and handle sensitive and confidential matters appropriately.
• Ability to properly interpret and follow policies, procedures, and regulations.
• Proficient with Microsoft Office applications (e.g. Outlook, Excel, Word, and PowerPoint) and conference platforms.
• Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation per Easterseals Southern California and/or program requirements.
• Ability to provide proof of required vaccinations or positive titer showing immunity.
• Ability to travel throughout Southern California to multiple ESSC sites/locations, with own reliable transportation, maintain driving record in compliance with Transportation Safety Standards, and have and maintain proper auto insurance and vehicle registration.
• Ability to pass post-offer medical examination and test for tuberculosis. Ability to provide proof of required vaccinations or positive titer showing immunity.
• Must pass all drug testing required by ESSC.