Sr. Datacenter And Network Services Engineer

Network Operations Specialist

This position is responsible for ensuring the maximum possible service availability and performance for the company's customer facing ISP services and network by handling maintenance requests resolution within approved objectives and metrics set by the company.

Job Duties:

• Work trouble and change tickets effectively and efficiently; interact with different departments, staff to facilitate quick resolution of issues in accordance with established processes.
• Ensure stable and reliable ISP network services for Network levels Access, Distribution, Core, Edge, Per user and VIP customers AND based on permission access.
• Handle day-to-day network performance monitoring and maintenance work because of identification of faults.
• Handle network troubleshooting and fault analysis; hardware troubleshooting and repair.
• Ensure 100% deployment and maintenance of network monitoring, analysis and reporting tools.
• Handle installation of network hardware and software.
• Handle configuration for the network, maintenance of the network.
• Handle access and aggregation network.
• Find the root cause for the major problems and provide final solutions and check it with higher level if needed.
• Follow up incident report and provide its information.
• Provide comprehensive planning and follow up its implementation.
• Follow up Grafana dashboard reports and its analysis.
• Performing network devices configuration, upgrading and downgrading.
• Prepare and analyze NOC Reporting as requested by Section Head.
• Notifies management, as required, for escalation and notification support.
• Performs alarm verifications on all core network/service elements.
• Assist Section Head in all reporting and administrative needs as requested.
• Follow-up the E-mails of NOC.
• Participate in a 24x7 Network Operations Center Maintenance.
• Solve any incident in devices (hang-up, high CPU/memory, misconfiguration), services or connectivity (loss in fiber, loss in wireless link) this includes permanent solutions or workaround solutions.
• Prepare network devices and items requests.
• Participate in executing of project plans by preparing the necessary requirements of project implementing including providing list of equipment, providing approvals from line managers and other items that will need in this phase.
• Provide reports for daily work, trouble tickets, tasks and section operation work if requested.
• Handle maintenance tickets and technical work based on below.