Technical Support Engineer

Technical Support Engineer

The technical support position is focused on our internal and external customers, providing technical assistance and troubleshooting. These personnel act as emergency triage with our machines in the field. They are also sent to the field on short notice for our most complex issues. Technical support collaborates with the engineering department to continually improve the design and field performance of EAM-Mosca strapping systems from mechanical, electrical, programming, and system integration perspectives. Technical support supplies installation and project management expertise for customer applications developed by MOSCA GMBH.

Skills/Competencies:

• Strong mechanical foundation with post-high school training in
• electronics/programming
• Solid understanding of electrical principles and application in machine control
• Ability to write and troubleshoot programming in Ladder Logic, C, and Structured Text,
• Experience with control hardware, including Allen Bradley, B&R and Siemens
• Integration of mechanical and control systems to optimize machine/system function
• Ability to communicate technical details of strapping system operation to Company and customer personnel and provide performance feedback at the root cause level for continuous system improvement. Communication may be verbal or written via conversation, technical bulletins or formal presentations as situations require.

Tasks/Responsibilities:

• Build mastery of EAM-Mosca equipment through a combination of in-house exposure and field work, focusing initially on larger unitizing systems with a secondary priority on bundling systems.
• Participate in the concept design of new systems using insights from field experience to help optimize design.
• Develop in combination with field service, engineering and training personnel SAT, FAT, Installation, and post installation procedures.
• Draw on field experience and communication with Service Technicians and customer personnel to communicate ideas for performance-based design improvement.
• Lead troubleshooting and correction of operating problems and performance shortcomings, providing training to field personnel and feedback to design staff as appropriate.
• Support Shop operations as needed by assisting with setup and debugging support etc.
• Requires being on the After his support team. One week every five weeks to be on call excludes when a member is traveling in the field or taking PTO.

Other Details:

• Requires working with engineering and service groups in Hazleton, PA, Whitby, ON, Canada, with Mosca GmbH in Germany.
• Requires travel 30-40%, primarily in the US but potentially anywhere in the EAM-Mosca market.