Director, Customer Success Operations - Remote Eligible

Director, Customer Success Operations

Dynatron is transforming the automotive service industry with intelligent SaaS solutions that drive measurable results for thousands of dealerships and service departments. Our proprietary analytics and workflow tools empower service leaders to boost profitability, enhance customer satisfaction, and unlock operational excellence. Backed by strong momentum, customer success, and market demand, we're scaling. And we're just getting started.

We are seeking a strategic, data-driven Director, Customer Success Operations to elevate the performance, scalability, and effectiveness of our Customer Success organization. This is a high-impact role responsible for building the operational backbone that ensures our customers achieve value quickly, consistently, and predictably.

You will design and execute the operational strategy that drives retention, expansion, and a best-in-class customer experience. As the owner of CS systems, processes, analytics, and operational excellence, you'll work closely with leaders across the business to optimize the customer journey and support a high-performing CS team. This is a unique opportunity to build and scale a world-class Customer Success Operations function in a fast-growing SaaS organization redefining the automotive service landscape.

What You'll Do

• Lead Customer Success Operations:
• Optimize the Customer Lifecycle:
• Own the CS Tech Stack:
• Leverage Data & Analytics:
• Cross-Functional Partnership:
• Team Enablement:
• Forecasting & Planning:
• Lead & Develop Talent:

What You Bring

• Experience:
• Leadership:
• Technical Expertise:
• Analytical Strength:
• Strategic Mindset:
• Communication:
• Problem-Solving:

Nice to Have:

• Experience in the automotive dealership or fixed operations space
• Background with advanced analytics or BI platforms
• Prior experience in a customer-facing role (e.g., CSM)
• Familiarity with AI-driven customer success tools

Ready to build the operational engine that powers exceptional customer outcomes? Join us at Dynatron and help redefine how our customers achieve success. Let's build something extraordinary together.