Customer Service Support

Customer Service Support

Sensata Technologies is a leading industrial technology company that develops sensors, sensor-based solutions, including controllers and software, and other mission-critical products to create valuable business insights for customers and end users. You will be responsible for interacting with customers to provide information, support, and problem resolution to inquiries and order status. You will serve as the customer's main point of contact for delivery and order status. You will maintain proactive communication and act on customer inquiries in an efficient and timely manner. You will build strong partnerships internally with production, planning, logistics, and business functions to identify and drive alternatives to deliver the customer order requirements. The ideal candidate for this role will be friendly, patient, and able to work well under pressure. Customer Service Support member provides assistance to the customer service teams by utilizing standard tools/processes to drive customer satisfaction.

General Responsibilities
• Responsive to the needs of the customer service team.
• Offers communication in a timely manner regarding orders, issues, and inquiries.
• Provides a team player outlook with willingness to be flexible to support customers' needs.
• Delivers timely and accurate information on order status of critical orders and urgent inquiries from customer service team.
• Assists different areas within the business to resolve issues before they impact the customer

Experience / Qualifications
• Relevant work experience or knowledge of the role
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong organization, planning, and time management skills to achieve results
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Experience in interfacing with customers, in a fast-moving, high growth, and global company is preferred

To be considered for this role, candidates must demonstrate how they meet the following criteria:

• Previous experience gained in a customer service role.
• Proven track record of success of resolving customer issues.
• Experience of working in a target-driven, fast-paced environment.

We offer a competitive salary and benefits package. Sensata Technologies is committed to the provision of training, development, and promotion opportunities.

Please note that all successful candidates must undergo a medical examination which includes a drugs test.

Collaborating at Sensata means working with some of the world's most talented people in an enriching environment that is constantly pushing towards the next best thing.

Employees work across functions, countries, and cultures gaining new perspectives through mutual respect and open communication.

As OneSensata, we are working together to make things work together.