Virtualization Engineer

DXC Bulgaria IT Support Specialist

About DXC Bulgaria

We are DXC – a Fortune 500 global IT services leader. In Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company's diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies. We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations. Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed.

Daily Challenges

• Take ownership of any assigned incidents from Level 1 Support, update the incident and begin an investigation. Investigate and diagnose the incident accurately and effectively.
• When owning multiple incidents, prioritize the response to the incident based on the Priority and Severity of the issue. Define an action plan for detailed diagnosis with the aim to resolve the incident and restore normal service as soon as possible.
• Work on 24x7 rotation shifts.
• General troubleshooting and implementation of a solution in conjunction with vendor and third-party support within the applicable technology platform that you will be responsible for
• Implement routine or emergency changes within the applicable technology platform which you are responsible for, based on step-by-step documentation provided by senior engineers.
• Logging of problem requests when problems are identified within the applicable technology platform that you will be responsible for in a customer's environment.
• Escalate to next level of support when needed.
• Management of server infrastructure, issue troubleshooting, aligned with SLA requirements, incident/problem/change management, time management, ability for proper prioritization of working tasks.

Experience and Skills Required

• Windows server platform
• Active Directory
• Citrix
• VWmare
• Azure
• Fluency in English
• Willingness to work on shifts

At DXC Technology, we don't just offer jobs - we build careers. Here's what you can look forward to when you join us:

• Enjoy competitive compensation and grow your career in a fast-paced, international environment.
• Benefit from 24 days of paid vacation to rest, explore, and recharge - plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle.
• Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you.
• Get recognized through our Employee Recognition Program - your contributions deserve the spotlight.
• Refer great talent through our Employee Referral Program and get rewarded for helping shape our future.
• Enjoy discounts and special offers with your employee badge - it pays to be part of the team.
• Access 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive.
• Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you feel comfortable with the above-mentioned requirements, please send us your CV in English.

Please note only shortlisted candidates will be contacted.

DXC Technology stands for equal opportunities, namely, we do not discriminate on the basis of race, religion, color, sex, age, disability, or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience, and relevant business requirements.