Technical Account Manager (TAM) – MSSP SOC Services

Technical Account Manager (TAM) – MSSP SOC Services

DXC Technology empowers global companies to operate their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Many of the world's largest companies and public sector organizations trust DXC to deliver exceptional service across the Enterprise Technology Stack, driving performance, competitiveness, and customer experience. Discover more about our commitment to excellence for customers and colleagues at DXC.com.

This position requires working onsite in our office in Halifax NS.

Role Overview

The Technical Account Manager (TAM) is a client-facing technical expert dedicated to maintaining and improving the customer experience. The TAM analyzes and presents performance data from our managed security and engineering services, provides actionable insights, and supports continuous improvement. This role is key to ensuring clients receive maximum value and satisfaction from our services.

Key Responsibilities

• Champion Client Experience: Act as the primary advocate for client satisfaction, ensuring all interactions, reports, and recommendations deliver maximum value.
• Performance Reporting & Insights: Analyze SOC and engineering service data to identify trends and actionable insights. Prepare and deliver clear, business-relevant reports and presentations to clients.
• Feedback & Continuous Improvement: Gather client feedback during engagements and collaborate with internal teams to implement service enhancements and best practices.
• Client Support & Issue Resolution: Respond to and track client requests related to SOC and engineering services ensuring timely and effective resolution.
• Cross-Team Collaboration: Partner with SOC analysts and engineering teams to ensure seamless service delivery and ongoing improvements.

Skills and Qualifications

• Experience as a Technical Account Manager or similar technical client-facing role.
• Strong technical background in cybersecurity, SOC operations, and digital technologies.
• Ability to analyze complex data sets and present actionable insights to clients.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Advanced experience with Excel, PowerBI, or other data visualization tools.
• Familiarity with managed security services, SIEM, endpoint protection, and related technologies.
• Bachelor's degree in Computer Science, Information Security, or a relevant field or equivalent level certification preferred.

Success in this role requires technical expertise, analytical thinking, and a passion for delivering an outstanding customer experience. DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.