Site Support Engineer - Washington

Site Based Engineer

Site based Engineer primarily based on a secure site at Washington, with support required as adhoc for Newcastle and Ridsdale.

Due to security clearance requirements, we require a sole UK national who holds or meets criteria for SC clearance.

Main responsibilities:

• Carrying out Security Audits of all devices holding Data on the network by Scanning and reporting
• IMAC's – Installations, Moves, Additions and Changes
• Break-Fix of all in-scope managed devices
• Hands and Eyes Support to visually verify the state of managed devices such as servers and network devices
• Desktop Support including special project activities as they arise
• Supporting the client through project managed tasks – mix of onsite and remote work

Asset Management & Stock Management

• Managing the lifecycle of loan user equipment
• Working directly alongside the client managing own workload whilst liaising with other teams or vendors to resolution
• Act as a central point of contact for the customer
• Software and system fault diagnosis, analysis and fix
• Take responsibility for stock used and follow the correct procedures regarding stock management
• Proactively keeping the customer updated with problem status at all times
• Identifying and reporting risk as appropriate in accordance with the guidelines

This is a full-time permanent position working 37.5-hours per week, Monday - Friday between the hours of 07:00 - 19:00; hours will be agreed at a later time with site lead. Working as part of the DXC team you will gain access to a large library of training courses and accreditations to help further your skills and development. We also offer an excellent benefits package including personal pension plan and various other flexible benefits including private medical cover, life insurance and flexible holiday to name a few. Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason we are only able to progress with applications from British nationals.

Requirements

• Must have, or be able to obtain UK GOV Security Clearance at SC level
• Full, clean UK Driving License
• Proven trouble shooting skills
• Previous experience in a similar role with ITIL environment
• PC/Desktop Support knowledge including Microsoft Windows XP/7/10/11 onwards
• Knowledge and awareness of M365
• Excellent communicator both face-to-face & over the phone
• Administering Windows Share\File permissions
• Mobile connectivity (E.g. Android/IPhone)
• Knowledge of SCCM
• Confident break fix knowledge of HP Workstation, Desktops & Laptops
• Must be able to deal productively with a high workload with minimal supervision
• Great attention to detail

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.