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Service Delivery Manager - Analytics
Manage client service delivery for Data & AI development projects at DXC Technology
Bangalore
Senior
6 days ago
DXC Technology
A global IT services company offering end-to-end enterprise technology solutions and consulting across various industries.
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Service Delivery Manager
Job Location: Bangalore / Chennai
Looking for Data & AI Development background resource. Not into Network and Infrastructure
Job Details
- 14+ years relevant experience in service delivery or operations management.
- Act as the primary contact for clients on service-related matters.
- Ensure delivery aligns with SLAs, KPIs, and contractual terms.
- Lead cross-functional teams to resolve incidents and ensure service continuity.
- Monitor and report on service performance; conduct regular reviews.
- Drive process improvements and customer satisfaction initiatives.
- Manage escalations and ensure timely resolutions
- Oversee resource planning, team coordination, and vendor performance.
- Strong client management, communication, and leadership skills.
- ITIL certification preferred; experience with service tools (e.g., ServiceNow).
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
About DXC Technology
A global IT services company offering end-to-end enterprise technology solutions and consulting across various industries.