Policy Service Rep - Life And Annuity Analyst - US

Job Title

Essential Job Functions

Follows procedures to process transactions by corresponding with agents, beneficiaries, and other departments regarding policies

Responsible for the accurate handling and timely execution of any policy worked

Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by client guidelines

Report any potential fraudulent, money laundering, or unethical requests that have been reviewed

Perform other related duties as assigned or required daily

Must provide an elite customer service experience via letters or phone calls made internally or externally (not a call center environment)

Research customer inquiries and responds to appropriate parties in a timely manner

Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements

Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information

Interfaces with team personnel, management, and customers in reference to customer service issues

Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management

Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions

Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement

Mandatory Qualifications

High School Diploma completed

2+ years of relevant Life and Annuity insurance policy experience are mandatory

Business and analytical critical thinking skills are required

Great communication skills and exceptional typing and documenting skills

Ability to work independently

Ability to follow oral and written directions

Microsoft Office and MS Teams work experience

Inbound/outbound customer service experience is required

Great ability to multitask between client´s applications and DXC systems

Work Environment

Laptop, Docking Station, Monitors, Headset will be provided.

Schedule: Monday – Friday 7:30am to 4pm EST would be preferred but flexible

Your position is designated as 2 days hybrid, commuting to an onsite DXC office. DXC Technology reserves the right to require your in-person attendance at any of its U.S. office locations, as determined by business needs. You agree to comply with such requirements, and reasonable notice will be provided in advance.

All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future.