Field Technical Support

Job Title

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.

What You'll Do

• Perform basic HW support for Desktop & Laptop.
• RAM upgrade.
• Keyboard exchange.
• SSD HD replacement.
• Assistance on Software related issues (Standard & Non-Standard).
• Microsoft Office 365 suite.
• Software deployment.
• Smartphones & Portable Devices experiences for SIM handling and provisioning.
• Meeting room support (Audio and Video Equipment).
• Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual.
• Stock management (incoming & outgoing IT goods).
• End user training and education.

Who You Are

• Relevant years of local in country experience: > 2 years.
• Good oral and written communication skills in local language + English.
• Good interpersonal skills.
• Industry standard skills normally expected from an onsite support technician including:
• ServiceNow ticket handling.
• Microsoft Windows and Apple operating system – all related issues.
• How-to assistance of End User assigned IT devices and software.
• Standard and non-standard HW Devices (peripherals like monitors, label printers).

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.