Field Services Support Technician

Field Services Support Technician

We are seeking a skilled and customer-focused Field Services Support Technician to provide hands-on technical assistance to end users and support IT operations onsite at our Miami, FL location. The ideal candidate will have experience with ServiceNow, ITSM best practices, and a strong foundation in end-user technologies. This role also offers opportunities to support IT transformation projects and contribute to hardware refresh initiatives.

Key Responsibilities:

• Provide day-to-day technical support to end users, resolving hardware, software, and connectivity issues.
• Collaborate with IT departments to support and execute IT projects, including system upgrades, rollouts, and hardware refreshes.
• Monitor and perform basic troubleshooting on end-user devices and systems (desktops, laptops, mobile devices, AV equipment, etc.).
• Maintain and update documentation, including incident records and knowledge base articles.
• Apply ITSM and ITIL best practices to ensure high-quality service delivery.
• Assist with the administration of cloud-based platforms (Azure/AWS), as needed.
• Contribute to continuous improvement by sharing ideas and feedback on processes and support procedures.
• Stay current with technology trends and continuously develop technical skills.

Required Qualifications:

• Bachelor's degree in a related field or equivalent combination of education and experience.
• Minimum of 2 years of experience in end-user support or a similar IT support role.
• Proficient in troubleshooting hardware and software issues across Windows and/or macOS environments.
• Hands-on experience with ticketing systems, preferably ServiceNow.
• Understanding of ITSM and ITIL service delivery principles.
• Familiarity with cloud environments such as Azure or AWS.
• Strong analytical and problem-solving skills.
• Must be a U.S. citizen or permanent resident.

Preferred Qualifications:

• Industry certifications such as CompTIA A+, Microsoft (MS), Azure, or AWS.
• Experience supporting Audio/Visual systems.
• Hands-on experience with hardware refresh projects.
• Excellent communication and customer service skills.

Additional Information:

• This is a fully onsite role based in Miami, FL – remote work is not available.
• A comprehensive background check and drug screening will be required prior to employment.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. We participate in E-Verify. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required.