Analista De Service Desk

DXC Technology Support Specialist

DXC Technology helps global companies execute their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability in public, private, and hybrid clouds. With decades of fostering innovation, the world's largest companies rely on DXC to deliver new levels of performance, competitiveness, and customer experiences. Learn more about DXC's history and our focus on people, clients, and operational execution.

Your activities:

• Support users in technical service requests or IT problems;
• Resolution of requests/incidents according to the service catalog (ITIL methodology);
• Remote support for first-contact solutions according to technical procedures;
• Ability to analyze and prioritize incidents;
• Contribute to the update of the knowledge base indicating continuous improvements in the project in which you are working.

What we expect?

• Technical education in IT and/or complete high school;
• Technical knowledge in Windows, ITIL, Processes & Quality, and Microsoft Office 2007/2010;
• Advanced knowledge in IT (Windows, Linux, VPN, Outlook, Office365, Microsoft Office, Internet, network printing, PC and notebook hardware support, knowledge in MAC OS configuration);
• Availability to work on a 6x1 schedule;
• Good written communication;
• Organization;
• Ease of teamwork;
• Punctuality, flexibility, and resilience.

Locations: Bahia or Espírito Santo.

What we are offering?

Various benefits, remote work, competitive salary, and our values make DXC one of the most important and attractive companies to work in the world. At DXC, our goal is to provide equal opportunities, respecting individualities and diversity, in order to build a balance between professional/personal life and constant career evolution.

If you are looking for challenges in a pleasant and multinational work environment, then we definitely want to know more about you. Apply now using the links below, or directly in a position through our career portal.