Analista De Service Desk Bilingue

Job Title

DXC Technology helps global companies execute their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability in public, private, and hybrid clouds. With decades of fostering innovation, the world's largest companies have invested in DXC to offer new levels of performance, competitiveness, and customer experiences. Learn more about DXC's history and our focus on people, clients, and operational execution.

Your main activities:

• Support users in addressing technical requests or IT problems;
• Attend and register all technical support requests received via phone, chat, and ticket system;
• Resolve requests/incidents according to the service catalog (ITIL methodology);
• Perform remote support for first-contact solutions according to technical procedures within established timeframes;
• Ability to analyze and prioritize occurrences;
• Contribute to the update of the knowledge base by indicating continuous improvements and solutions to increase user efficiency and satisfaction;

What we expect?

• Knowledge in Help Desk/Service Desk operations.
• Fluent English.
• Quality control/process mapping/document management knowledge.
• Skill in data analysis and use of quality tools such as PDCA, Six Sigma, among others.
• Availability to work on a 6x1 schedule.
• Good verbal and written communication.
• Good interpersonal relationships.
• Dynamic and proactive profile in a constantly changing environment.
• Organization.
• Proactivity.
• Positive attitude.
• Teamwork.
• Conflict resolution/assertiveness.
• Flexibility.
• Concentration.

What we are offering?

Various benefits, competitive salary, and our values make DXC one of the most important and interesting companies to work in the world. At DXC, our goal is to provide equal opportunities, work-life balance, and constant career growth opportunities.

If you are looking for challenges in a pleasant and multinational work environment, then we definitely want to know more about you. Apply now using the links below, or directly in a position through our careers portal.