Field Service Technician (AV / Workplace Technology)
DVI Solutions
Field Service Technician (Av / Workplace Technology)
Since 2002, Dvi Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.
The Field Service Technician (AV / Workplace Technology) is responsible for the onsite installation, configuration, troubleshooting, and support of audio-visual and workplace technology solutions at client locations. This role is highly hands-on and client-facing, ensuring reliable operation of meeting room, collaboration, and integrated AV systems.
Key Responsibilities
- Install, configure, and commission audio-visual and workplace technology systems, including displays, projectors, conferencing equipment, control systems, and peripherals
- Perform onsite troubleshooting, diagnostics, and repairs of AV and IT-related issues
- Support meeting room and collaboration technologies (e.g. video conferencing, wireless presentation, room scheduling systems)
- Read and follow system schematics, wiring diagrams, and technical documentation
- Perform equipment mounting, cable termination, labelling, and rack installation
- Test systems to ensure functionality, performance, and compliance with specifications
- Provide basic user training and technical guidance to clients when required
- Document service activities, configurations, and resolutions accurately
- Coordinate with project managers, engineers, and remote support teams
- Maintain a professional presence while working onsite at client locations
- Adhere to safety standards, company procedures, and quality guidelines