AV Field Technician (level 2 Support)

Av Field Technician (Level 2 Support)

Company Summary: Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.

Job Summary:

We are seeking an experienced AV Field Technician (Level 2 Support) to provide advanced support, troubleshooting, and maintenance of audiovisual systems across various client sites. This role involves working hands-on with AV hardware, resolving technical issues that escalate beyond Level 1 support, and assisting with AV system installations and upgrades. The ideal candidate is a skilled problem-solver with solid experience in AV technologies and strong interpersonal communication.

Key Responsibilities:

• Provide Level 2 onsite and remote technical support for AV systems (video conferencing, audio systems, projectors, digital signage, control systems, etc.).
• Respond to escalated incidents from Level 1 support, resolving issues related to hardware, software, and network integration.
• Perform routine and preventive maintenance of AV equipment.
• Troubleshoot AV issues during live events or meetings and ensure minimal downtime.
• Install, configure, and test AV equipment such as microphones, speakers, displays, video walls, and control systems (e.g., Crestron, AMX, Extron).
• Support the integration of AV with IT systems (e.g., Teams Rooms, Zoom Rooms, SIP/H.323 conferencing).
• Collaborate with project managers and engineers during system installations and upgrades.
• Document all support activities, resolutions, and configurations in the ticketing system.
• Provide training and guidance to end users and junior technicians as needed.
• Maintain inventory of AV equipment and tools; coordinate RMA or warranty repairs when necessary.