Service Advisor

Service Advisor

Duval Ford currently has a career opportunity available for an experienced Service Advisor.

Successful candidates must be experienced, reliable, hard working and take pride in their work. Integrity and customer relations skills are a must.

A proven track record of great CSI is required. The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Essential duties include but are not limited to the following:

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Writes up customer's vehicle problems accurately and clearly on repair order.
• Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Coordinates with required departments for completing scheduling and required service repairs.

All applicants are required to demonstrate the ability to pass all pre-employment testing to include: background checks, motor vehicle check and pre-employment drug test and be able to present a valid driver's license.

EOE/Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Pursuant to the Immigration Reform and Control Act of 1986, all applicants who are offered employment must produce documents establishing their identity and authorization for employment in the United States. These documents must be produced no later than three (3) business days after employment commences. In addition, all new hires will be required to verify their employment authorization under oath by signing Form I-9 upon commencing employment.

Preferred Skills:

Follow-up: Intermediate

Analytical & Problem Solving: Intermediate

Interpersonal: Intermediate

Strong Listening: Intermediate

Preferred Behaviors:

Enthusiastic: Shows intense and eager enjoyment and interest

Required Experience:

2-4 years: Automotive Service Advisor

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.