Operations Support Officer

Operations Support Officer

Location: Ikota, Lagos State. Job Type: Onsite

About Company: Our client is a dynamic and fast-growing company specializing in the wholesale distribution of premium tobacco accessories. With operational hubs in Lagos, Enugu, and Abuja, they are expanding aggressively across Nigeria and beyond.

The company is seeking to hire an Operations Support Officer who will ensure seamless daily operations by coordinating workflows, supporting cross-functional teams, and ensuring efficient processes across logistics, warehouse, inventory, and customer service functions. This role is key to sustaining operational excellence as we scale.

Key Responsibilities:

• Monitor and support order fulfillment, shipping, and delivery processes.
• Maintain operational calendars and coordinate with logistics and warehouse teams.
• Support implementation of SOPs across branches for process consistency.
• Identify inefficiencies and propose solutions for streamlining workflows.
• Assist in setting up new branches, infrastructure, and tools to enhance productivity.
• Support system audits and compliance tracking.
• Track KPIs across supply chain and operations.
• Prepare reports and dashboards for management review.
• Maintain documentation for operational procedures, incident reports, and service logs.
• Act as a liaison between operations, finance, sales, and customer service teams.
• Assist in vendor and service provider management.

Requirements:

• Good first degree in Human Resource, Business Administration, or related field.
• 2+ years of experience in operations, logistics, or admin roles (FMCG or retail preferred).
• Highly organized, tech-savvy, and detail-oriented.
• Strong analytical and communication skills.
• Proficiency with Microsoft Office and cloud collaboration tools.
• Ability to thrive in a fast-paced, multi-location environment.

Benefits: N150,000 Monthly net + Other benefits.