Patient Service Associate

Patient Service Associate

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization:

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Occ Summary Work PerformedN/AKnowledge, Skillsand AbilitiesLevel Characteristicsand Management Needed:

Explain billing to patients and procedures. Check-out skills. Knowledge of medical schedule tests and procedures. Complete and distribute ancillary service requisitions according to PRMO credit and collection policies. Determine the amountStrong verbal and written communication. Basic PC and data entry Answer telephone, take and deliver messages to physicians, nurses and terminology and telephone etiquette. Demonstrated ability to organize relating to verifying patient information, collecting payments and scheduling. Position also involves customer service, message coordination and participation in a variety of duties associated with daily policies rules and regulations maintaining records and forms. Establish and maintain effective clinic preparation process, disseminate messages according to practice communications standards completely and timely. Prepare for clinic visits by reviewing next day patients and completing patient identification, patient check in/out, charge posting, cash others. Report obtained patients. Make return appointments by scheduling patients into the medical information from patients and referring physicians accurately, charts. Check-in patient upon arrival in the practice. Enter pre-visit orders and prepare new patient charts. Pick up X-rays, reports, petty cash and collections bag. File history sheets, ancillary on insurance plan. patient record documentation. Return medical records. Attach forms and obtain signature as required by policy and procedure. The primary care physician or referring physician and scheduling tests. Accurately identify the appropriate account for patient visit. Present patient specific chart documents and requisition/transmittal documents. private physician office insurance cards as indicated by procedure. Coordinate all reports and all other required and written instructions, interact tactfully with customers and distribution, ancillary scheduling and labs/procedures as requested. Maintain correct appointment type, entnd prioritize work, provide oral office charts, medical records, and education next day preparation activities. Management and patient appointment of cash to be collected based manage all appropriate alerts. Collect and post co-payments and balances on accounts due. Imprint all preparation and referralsHIPPA/Medicare documents forms. Identify correct patient information in Cadence. Verify patient demographic data. Edit Cadence as Completes all Cadence check-in files Enter new insurance information, copy, file and distribute Complete in of day processing in Cadence. relationships with others. Must be able to apply specific departmental.

Minimum Qualifications

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

Experience

Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.

Degrees, Licensures, Certifications

N/A