Revenue Services Representative

More Than A Career - A Chance To Make A Difference In People's Lives

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Classification: Revenue Services Representative

A. Duties:

• Under general supervision, on various work schedules, primary responsibilities include timely and accurately billing, processing customer payments, and receivables management for the Company's customers.
• Responds to and resolves internal and external customer requests, inquiries, and complaints; performing such duties as:
• Coordinates with other groups/departments to resolve issues to meet customer expectations.
• Uses computerized systems for tracking, information gathering, data corrections/workfiles, and/or troubleshooting.
• May answer inquiries and resolve problems.
• Requires knowledge of the organization, products, and/or services.
• May respond to internal or external customer inquiries.
• Requires ability to navigate computerized data entry systems or other relevant applications.
• Analyzes all available data and resources to take action and correct or resolve routine situations.
• Accepts and resolves routine issues from other sources.
• Performing similar or lesser skilled work.
• The pay rate is $20.50 per hour (non-negotiable)

B. Qualifications:

• Must meet the Company's requirements as to GENERAL QUALIFICATIONS; and, in addition:
• At least one year of Customer Service experience.
• High School Education or Equivalent.
• Ability to adapt well to process and technology changes.
• Multi-task oriented with the ability to work efficiently in stressful situations.
• Ability to actively listen while entering detailed customer information.
• Demonstrates effective communication skills (both oral and written).
• Interacts well with both internal and external customers.
• Ability to process analytical problems and initiate appropriate actions to support safety, first contact resolution, and customer satisfaction.
• Ability to read instructions/documents and comprehend the context then execute the details.
• Demonstrate problem solving skills.
• Maintain composure in demanding and difficult situations.
• Ability to use good time management skills to fulfill tasks.
• Demonstrated ability to use Microsoft Office Products (Word, Excel, PowerPoint, Outlook, etc.).
• Ability to work together as a team and support Revenue Services initiatives.