Lake Services Rep 1 - South

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The Lake Services Representative I (LS Rep I) is an interim, entry-level position with stepwise progression to LS Rep II within one to two years following demonstrated proficiency in all areas of responsibility. Depending upon the qualifications of the successful candidate, the hiring manager may elect to fill this position at a higher level within the job hierarchy.

Duke Energy owns 39 reservoirs in North and South Carolina which were built decades ago to support hydropower, fossil and/or nuclear-fueled generation. These reservoirs continue to support existing and planned future power generation assets, and their importance to the surrounding communities has grown significantly over time. Many of these reservoirs support varying levels of uses by lake neighbors as well as regional needs for public recreation, water supply, wastewater assimilation and economic growth. The LS Rep I is responsible for managing those often competing uses in accordance with established policies and processes aimed at compliance with regulatory requirements, minimizing corporate risks and protecting shared water supplies, the environment and sensitive resources. The LS Rep I must carry out their responsibilities in a manner that fosters key relationships with both internal and external organizations, stakeholders and resource management agencies. The LS Rep I position is largely externally facing and must communicate with many different types of people in ways that reflect well on Duke Energy, especially since in many cases, interactions with Lake Services will be the only interactions lake users have with Duke Energy.

This LS Rep I position will be part of the LS South team, which has shoreline management responsibility for the Catawba - Wateree lakes from Mountain Island Lake in North Carolina downstream through Lake Wateree in South Carolina, Keowee - Toxaway Lakes, Yadkin Pee Dee Lakes, and Ninety Nine Islands. This LS Rep I position will focus mainly on the Keowee - Toxaway Lakes including Lake Keowee, Lake Jocassee, Bad Creek, and assisting in other areas as needed. The LS Rep I will process lake use permit requests and shoreline lease requests, respond to various inquiries from lake neighbors and users and support other teams (e.g., Recreation Management team) during periods of high demand. The LS Rep I will also be responsible for:

• Inspecting lake facilities including marinas and private facilities to ensure they are being properly maintained.
• Working with the Duke Energy Legal Department to ensure compliance issues are resolved in a timely manner.
• Processing requests for new and expanded marinas, water intakes, bridge and utility line crossings, and wastewater outfalls.

This position is home-based in Salem, S.C. and will have a mobility classification of Field Worker, with the expectation of working from the General Office at least one day per week (more frequently during the initial training period). Schedules will be set by supervision.

Basic Qualifications

• Associates degree and 3-5 years of work experience OR 5-7 years of relevant work experience without a degree.
• Previous boating experience (operating, trailering, and launching).
• Proven ability to maintain composure and professionalism when dealing with conflict.

Desired Qualifications

• BS degree in Technical or Life Sciences-type field (e.g., Engineering, Scientific, Environmental, Land/Recreation Planning and Management, Forestry, etc.) or Associate's degree with five or more years related experience.
• Five or more years' experience in dealing directly with state/federal regulators, resource agencies or the general public concerning environmental, land use or permitting issues.
• Demonstrated excellent customer focus.
• Experience in jobs requiring interpersonal savvy.
• Excellent communications skills (verbal and written) and listening skills.
• Strong computer skills in the use of MS-WORD, MS-Excel, Access, PowerPoint and SharePoint sites.
• Experience representing the company in public meetings as well as one-on-one settings with external stakeholders.
• Demonstrated proficiency in technical writing and interpreting complex ideas/concepts into written documents.
• Experience interpreting, following and instructing others on the use of established procedures.
• Demonstrated focus on teamwork.
• Ability to acquire DOT certification for usage of Commercial Motor Vehicles.
• Ability to review and understand surveys and leases.
• Evidence of being an accomplished program manager.
• Evidence of applying good planning skills.
• Expertise in the use of GIS/GPS equipment and ESRI Arcview software.
• Experience with use of aerial photography.
• Experience managing multiple tasks efficiently with minimal direct supervision.
• Process-oriented with excellent problem-solving skills.
• Knowledge of Duke Energy reservoirs, especially the reservoirs assigned to the LS South team.
• Familiarity with leasing of property and management of such leases.
• Familiarity with PeopleSoft Financials system reporting.

Working Conditions And Other Conditions

• Combination of office and field environments.
• Field time may be in all types of weather and terrain.
• Must be able to drive throughout the service area.
• Occasional overnight and off-system travel (15-25%).
• Some overtime and weekend work.
• Occasional need to walk in rough terrain and drive/trailer watercraft.
• Moderate to significant amounts of job-related stress due to frequent need to make decisions that have significant realized and/or perceived impacts to customers and interested lake stakeholders.

Travel Requirements

15-25%