V108 - Case Support Specialist - Remote Eligible

V108 - Case Support Specialist

Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm.

Job Description:

Summary If you thrive in a fast-paced environment where your communication and organizational skills make a real difference, this role is for you. You'll be the bridge between clients, attorneys, and medical providers—ensuring every detail is tracked, every concern is addressed, and every case moves forward smoothly. This position is ideal for someone who enjoys being proactive, values accuracy, and finds purpose in helping others through complex legal and medical processes. Your work will directly impact the quality of client care and case outcomes. Monthly Compensation: 1,220 USD to 1,320 USD

Responsibilities include, but are not limited to:

• Communicate clearly and empathetically with clients throughout their case
• Respond promptly to client inquiries via phone, email, and messaging platforms
• Track and manage clients' medical treatment progress and records
• Notify attorneys of treatment milestones, concerns, or delays
• Draft and organize legal documents, including demand letters and correspondence
• Assist in case evaluations, settlements, and negotiations
• Conduct basic investigations and maintain case progress tracking
• Ensure all deadlines are met and case statuses are up to date
• Accurately enter and maintain client and case data
• Manage multiple cases simultaneously with strong prioritization
• Identify potential issues early and propose solutions proactively

Key Skills:

• Strong written and verbal communication
• Legal and medical coordination experience
• Document preparation and organization
• Case tracking and deadline management
• Data entry and record keeping
• Time management and multitasking
• Detail-oriented and organized
• Empathetic and client-focused
• Proactive problem-solver
• Reliable and responsive
• Committed to excellence and integrity

Requirements:

• Experience in legal or medical coordination preferred
• Familiarity with legal documents and case management
• Ability to handle sensitive information with discretion
• Excellent organizational and time management skills

Software:

• Case management systems
• Document drafting tools
• Email and communication platforms
• Data entry and tracking software

Work Shift: 8:00 AM - 5:00 PM [MST][MDT] (United States of America)

Languages: English, Spanish

We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now!

Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team. Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well.