V108 - Case Management Coordinator – Legal Services - Remote Eligible

V108 - Case Management Coordinator – Legal Services

Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm.

Job Description:

Summary: If you thrive in a fast-paced environment and love helping people through meaningful legal work, then the Case Management Coordinator – Legal Services role is for you. You'll be the first point of contact for clients, guiding them through the early stages of their personal injury cases with care and precision. Your ability to stay organized, follow up proactively, and communicate clearly will make a real difference in their journey. This is a role for someone who enjoys solving problems, staying on top of deadlines, and being a steady, reliable presence for both clients and the legal team.

Monthly Compensation: $1220 to $1320

Responsibilities include, but are not limited to:

• Manage cases from intake through demand preparation
• Answer high volumes of client phone calls with professionalism
• Request and organize medical records and other documents
• Maintain and update client files in a structured, accessible manner
• Follow up with clients and courts to ensure case progress
• Track deadlines, especially for document requests

Key Skills:

• Case management from intake to demand
• Document handling and organization
• Deadline tracking and follow-up
• High-volume phone communication
• Client service and support
• Detail-oriented and focused
• Resourceful and persistent - "No" is not an answer
• Self-starter who works independently
• Personable and empathetic communicator
• Strong customer service mindset

Requirements:

• At least 2 years experience in personal injury law preferred
• Ability to manage multiple cases and tasks simultaneously
• Spanish language skills preferred but not required

Software:

• CRM: Case Status
• VOIP: Vonage

Work Shift:

8:00 AM - 5:00 PM [CST][CDT] (United States of America)

Languages:

English, Spanish

We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. Take the first step and apply now!

Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team. Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well.