V104 - Support & Client Experience Specialist - Remote Eligible

V104 - Support & Client Experience Specialist

Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm.

Job Description:

Summary: We are seeking a warm, organized, and empathetic Support & Client Experience Specialist to be the first point of contact for prospective clients. This role is vital to upholding our commitment to treating clients like family and making legal processes approachable and comfortable. Your active listening, friendly demeanor, and ability to build trust will foster positive client relationships and ensure a smooth onboarding process. Join a firm dedicated to client empowerment, strategic advocacy, and personalized service, and help create a welcoming experience for every client from the first call.

Monthly Compensation $1,150 to $1,220 USD

Responsibilities include, but are not limited to:

• Answering phones and building relationships with prospective clients
• Handling intake processes, including receiving introductions and following up
• Scheduling consultations and tracking case data
• Assisting with relationship management and data entry projects
• Supporting administrative tasks and developing client relationship systems
• Conducting initial screenings and gathering essential case information
• Inputting client details accurately into case management systems and preparing intake summaries for attorney review
• Following up promptly with potential clients and maintaining communication through onboarding
• Maintaining and updating client records in the firm's case management system

Key Skills, Traits, and Values:

• Honest, efficient, and punctual
• Tech-savvy with comfort in virtual platforms and CRM tools
• Active listener with strong empathy and communication skills
• Patient, fair, and calm demeanor
• Friendly, focused, and good at connecting with clients
• Doesn't take things personally and maintains professionalism

Required Skills:

• Ability to connect with clients in a friendly, respectful, and reassuring manner
• Strong attention to detail and excellent time management
• Comfortable with virtual meeting platforms and CRM tools
• Basic understanding of estate planning terminology is a plus
• Dedicated to treating clients as individuals, not just cases

Call Scale:

6 to 15 calls per day

Softwares:

• CRM: Lawcus
• VOIP: Dialpad

Location & Timezone:

EST – North Carolina

Working Hours:

8:30 AM to 5:30 PM, Monday to Friday

Languages:

English, Spanish

We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now!

Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team. Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well.