V104 - Legal Intake Support Associate - Remote Eligible

V104 - Legal Intake Support Associate

Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm.

Job Description:

Summary: We are seeking a professional and empathetic Legal Intake Support Associate to be the first point of contact for potential clients. This role is crucial to maintaining our commitment to personalized service, legal excellence, and proactive client support. Work alongside a seasoned legal team with over 30 years of experience in employment law and contribute to a firm that values resolution, trust, and client empowerment. Join a practice that has litigated cases in the U.S. Supreme Court, 9th Circuit, and California Courts of Appeal, and help shape positive client experiences from the very first contact. Monthly Compensation Range $1,150 to $1,220

Responsibilities include, but are not limited to:

• Answering phones and building relationships with prospective clients
• Handling intake processes, including receiving introductions and following up
• Scheduling consultations and tracking case data
• Assisting with relationship management and data entry projects
• Supporting administrative tasks and developing client relationship systems
• Conducting initial screenings and gathering essential case information
• Inputting client details accurately into case management systems and preparing intake summaries for attorneys
• Coordinating consultations and follow-ups with legal staff
• Providing clear, compassionate guidance to prospective clients
• Ensuring all intake procedures align with confidentiality and legal standards

Key Skills:

• Strong verbal and written communication skills; ability to address sensitive topics empathetically
• Excellent organization and time management
• Familiarity with CRM or legal case management software
• Basic understanding of employment law and litigation processes (preferred)
• Professional demeanor and dedication to client care

Requirements:

• 1–2 years of experience supporting legal, medical, or customer service intake roles
• High school diploma required
• Familiarity with US legal billing practices is a plus
• Strong written and spoken English skills, with excellent grammar and punctuation
• Experience with e-filing court documents (preferred)
• Proficient in MS Office Suite (Outlook, Word, Excel)
• Ability to work in a distraction-free environment, fully focused on tasks

Softwares:

• CRM: Clio Grow
• VOIP: Twilio
• Other: Outlook

Location & Timezone PST – California

Working Hours 9:00 AM to 6:00 PM, Monday to Friday

Languages:

English

We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now!

Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team.

Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well.