V104 - Intake Support Associate - Remote Eligible

V104 - Intake Support Associate

Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm.

Job Description:

Summary If you're energized by meaningful conversations and love helping people take the first step toward solving their legal concerns, this role is for you. You'll be the first point of contact for potential clients listening, guiding, and ensuring they feel heard. You'll thrive here if you enjoy fast-paced days, staying organized, and being proactive in your approach. Every call you take helps someone move closer to the support they need. Monthly compensation: 1,150 USD to 1,220 USD

Responsibilities include, but are not limited to:

• Handling approximately 60 inbound and outbound calls weekly
• Gathering essential client information with care and accuracy
• Entering and updating client records in the CRM system
• Communicating clearly and professionally via phone, email, and chat
• Collaborating with internal teams to ensure smooth client intake
• Following scripts and protocols while adapting to each caller's needs

Key Skills:

• Strong verbal communication
• Active listening and empathy
• Attention to detail
• Time management
• Multitasking in a high-volume environment
• Proactive and resourceful
• Organized and reliable
• Self-motivated with a positive attitude
• Committed to client care and team collaboration

Requirements:

• Previous experience in a call center or high-volume phone role
• Comfortable handling sensitive conversations with professionalism
• Ability to work independently and meet weekly call targets
• Fluent in English (spoken and written)

Software:

• CRM: Lawmatics, MyCase
• VOIP: Grasshopper
• Internal Communication: Gmail Chat
• Email: Gmail
• Productivity: Google Suite

Work Shift: 8:00 AM - 5:00 PM [PST][PDT] (United States of America)

Languages: English, Spanish

We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now!

Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team. Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well.