V104 - Intake Operations Assistant - Remote Eligible

V104 - Intake Operations Assistant

Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm.

Summary: If you're someone who thrives on meaningful conversations and enjoys helping others feel heard and supported, this role is for you. You'll be the first point of contact for potential clients, guiding them through the intake process with care and precision. Your work will directly support attorneys by ensuring every file starts with accurate, complete information. This position is ideal for someone who listens deeply, communicates clearly, and enjoys working independently in a fast-paced legal environment. Monthly Compensation: 1,150 USD to 1,220 USD.

Responsibilities include, but are not limited to:

• Handling client intake with professionalism and empathy
• Answering and making phone calls to gather essential case details
• Managing live chat and responding to referral emails
• Following up with clients to ensure timely communication
• Assisting attorneys with administrative support
• Opening files with thorough and accurate information
• Ensuring all interactions reflect the firm's commitment to service

Key Skills:

• Clear and confident communication
• Active listening and attention to detail
• Ability to work independently and stay organized
• Comfortable handling multiple communication channels
• Strong follow-through and task ownership
• Detail-oriented and thorough
• Curious and eager to learn about legal processes
• Reliable and self-motivated
• Respectful and client-focused
• Professional and calm under pressure

Requirements:

• Prior experience in client-facing or administrative roles preferred
• Strong written and verbal English skills
• Ability to work without constant supervision
• Willingness to learn legal intake procedures

Software:

• CRM: ProPad

Work Shift: 9:00 AM - 6:00 PM [EST][EDT] (United States of America)

Languages: English, Spanish

We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. Take the first step and apply now!

Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team. Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well.