V104 - Intake And Case Support Coordinator - Remote Eligible

V104 - Intake And Case Support Coordinator

Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm.

Job Description:

Summary If you're someone who finds joy in helping others and thrives in a fast-paced, detail-oriented environment, this role is for you. As an Intake and Case Support Coordinator, you'll be the first point of contact for clients, offering compassionate support and clear communication in both English and Spanish. You'll play a key role in answering calls, retrieving and organizing medical records, and managing essential correspondence. Your attention to detail and reliability will help ensure every case starts off on the right foot. This position is ideal for someone who is organized, empathetic, and enjoys being part of a team that makes a difference every day.

Monthly Compensation: 1,150 USD to 1,220 USD

Responsibilities include, but are not limited to:

• Answer incoming phone calls in English and Spanish with professionalism and empathy
• Retrieve, track, and organize medical records and bills
• Handle scanned mail and faxes, ensuring proper filing in the case management system
• Assist with correspondence, including requesting police reports and following up with agencies or third parties
• Maintain organized records of requests and follow-ups
• Support attorneys and supervisors with administrative and case-related tasks

Key Skills:

• Customer-focused communication
• Strong planning and organizational abilities
• Excellent time management
• Attention to detail and accuracy
• Professional phone etiquette
• Empathic and sociable
• Reliable and trustworthy
• Detail-oriented and proactive

Requirements:

• Fluent in English and Spanish, both written and verbal
• At least 1-2 years experience in a legal or administrative support role is preferred
• Strong communication and follow-up skills
• High level of organization and attention to detail

Software: Proficiency with office software and basic technology tools

Timezone: Eastern Standard Time (US)

We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now!

Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team. Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well.